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Table of Contents
FAQ's
What is Max Browser and how does it protect my privacy?
Max Browser is designed for maximum privacy, blocking ads, trackers and unexpected scripts. It also includes a built-in VPN for secure browsing. We also protect your privacy by not storing any user logs or track your activity. You’re totally private with us.
Does Max Browser store my browsing history and personal data?
No, our browser does not store your browsing history, ensuring complete anonymity online.
We have a strict no passwords, no logs policy and we won’t change this for anyone. To keep in as clean as possible, we are the only provider that doesn’t store your password, we use a one-time auto-generated password for to log in. After each session, you can either close out & stay logged in if you wish, or log out totally after each session. The choice is yours. This is the point of why we created Max – Your personal life is none of our business.
How does the ad and tracker blocker feature work?
Max Browser automatically blocks ads, third party trackers, and malicious scripts to ensure a faster and secure browsing experience.
Can I customise the ad-blocking settings?
Yes, you can adjust blocking preferences in the settings, allowing certain ads or trackers if needed.
Is Max Browser built on Google Chrome?
Yes it is, Chrome currently has 65% of the browser global market share, (even Microsoft Edge is now built on Chrome) We have all the benefits of chrome and google search engine, without the creepy monitoring activities – (De-Google-ified)
How do I download Max Browser?
Simply download Max Browser from the website, or Android from the Google Play Store. The Apple iOS version will be available by late Feb.
Is Max Browser safe to use?
Max Browser is right up there as one of the safest browsers that’s available. It does this by blocking all tracking and monitoring activities that are placed on your devices and therefore your lifestyle when you use the internet. With release of the powerful VPN with free 10Gb of data due early March, it’s not far away. Max Browser will hide your identity whilst you browse and use the internet so bad actors and people with malicious intent can’t find and watch you.
Account Sign-up/Sign-in
How do I create an account?
It’s simple, just enter your email address during the sign-up process. You will receive a 6-digit OTP via email. Enter the OTP to complete registration – no passwords required!
Why doesn’t the system use passwords?
We use OTP based authentication instead of passwords to provide a more secure and hassle-free experience, reducing the risk of password theft or breaches.
Will my email be stored?
Your email is securely stored for account identification, but no sensitive data are kept in our system
VPN Feature
How does the built in VPN work?
The VPN encrypts your internet traffic, hiding your IP address and preventing tracking. You can activate it with a single click.
Is the VPN included with the browser?
Yes, our browser comes with a built in VPN, providing enhanced privacy and security without requiring additional downloads.
How does the VPN affect my browsing speed?
While your privacy encryption adds a technical overhead, our optimised VPN ensures minimal speed reduction, prioritising fast and secure browsing.
Why do I need to sign up before using the VPN?
Signing up ensures that each user receives their free monthly 10GB VPN data and allows secure authentication for VPN access.
How do I check my free VPN data balance?
Your current VPN data usage is visible in the VPN panel on the Max™ Browser home page.
Can I use the VPN without signing in?
No, VPN access is only available to signed in users ensuring proper authentication and secure browsing.
Will logging out erase my VPN data usage history?
No, your VPN data usage remains associated with your account, and any remaining data will be available when you log back in.
Free Data Feature
How much free VPN data do I get?
Each user receives 10GB of free VPN data every month, with the option to upgrade to unlimited data.
How is my free data usage calculated?
Your data consumption is measured by the amount of encrypted traffic routed through the VPN. Streaming, downloads and browsing contribute to usage.
Can I roll over unused free data to the next month?
No, the free 10GB data resets monthly and cannot be carried over.
Top-Up Feature
What is the top-up option?
The top up option allows users to purchase additional VPN data beyond their monthly free 10GB quota, ensuring uninterrupted private browsing.
Who can use the top-up feature?
Any user with an active account can purchase extra VPN data when they reach their monthly limit.
How do I top-up my VPN data?
a. On the VPN panel, click the top up button.
b. Select the product you want to purchase.
c. Proceed with the payment.
d. The extra data will be added instantly to your account.
Can I top-up multiple times in a month?
Yes, users can top up as many times as needed within a billing cycle.
Can I get a refund on unused top-up data?
Top-up purchases are non-refundable, but the data remains valid until used.
What happens when free data reset while top up data is remaining?
Once, the reset of free data occurs, browser will prioritise using the newly allocated free data first before consuming any remaining top-up data.
Connected Devices Feature
Can I use VPN account on multiple devices?
Yes! You can connect multiple devices to the same account, and all devices will share the collective VPN data allocated to your account.
How is VPN data usage calculated across multiple devices?
The total data usage is measured collectively, meaning all connected devices consume from the same pool of free and top-up VPN data.
How do I view all devices connected to my account?
Go to the account settings (browser settings->Accounts) page, where you can see a list of all active devices linked to your account.
Can I disconnect a device remotely?
Yes! If you no longer want a device to be connected, simply go to account settings (Browser Settings -> Accounts) page, under the devices connected section, select a device, click on edit and select disconnect for that specific device.
Will disconnecting a device erase my VPN data usage on it?
No, disconnecting a device removes VPN access, but any previously consumed data remains deducted from your account.
Can I rename my connected devices?
Yes, you can change the device name in your account settings, making it easier to recognise each device using your VPN account.
Will changing a device name affect my VPN connection?
No, renaming a device only updates its identifier in your account but does not impact VPN functionality.
What happens if I run out of free VPN data on my account?
All connected devices will experience VPN restrictions until you either top-up or subscribe to an unlimited VPN plan.
Do different devices consume data at different rates?
Yes, data usage depends on the activities performed and high bandwidth tasks will consume data faster.
When I logout from a device, does it disconnect VPN from all the connected devices?
No, if you logout from a device VPN does not get disconnected in all the connected devices.
Helper App for Mac users
What is a Helper Application?
The helper application is a lightweight companion application required to enable and maintain the VPN connection within the browser. It facilitates secure tunnelling, ensuring encrypted data transmission and reliable VPN access. This app runs in the background, handling authentication, managing network stability, and optimising performance for seamless browsing.
Why do I need a separate app for the VPN to work on MacOS?
Due to system level networking permissions, the helper app ensures reliable encryption, stable connections, and seamless VPN functionality without affecting browser performance
How do I install the VPN Helper App on MacOS?
After installing the Max browser app, when the user tries to connect to VPN for the first time it notifies the user to download and install the helper app. Click on the download button and follow through the installation guide and grant necessary permissions.
Will the helper app run automatically after installation?
Yes, it will start in the background when you enable the VPN in your browser, ensuring continuous protection.
Does the helper app require manual updates?
Since the helper app is installed through the app store, the system displays a notification regarding any updates and user can choose to update from the Appstore.
Does the helper app collect any personal data?
No, it operates strictly for VPN functionality and does not store or track user activity.
Support and Troubleshooting
Why is my VPN not connecting?
Ensure that your internet connection is stable. If issues persist, restart the browser or contact support.
Where can I get additional help?
Visit our support centre or contact our team via email at maxteam@maxbrowser.com.au.
I topped up, but my VPN data hasn’t updated. What should I do?
Try refreshing your account or restarting the browser. If issues persist, contact our support team for assistance.
Contact Us
Get in Touch
Unit 2/4 Park Road
Milton Qld 4064
